Polishes, Waxes, Seals & Restorers Resilient Floor Care Troubleshooting Guide Problem Black Heel Marking Cause Floor was not cleaned before recoating. Gloss restoration not done regularly. More coats of finish are needed. Damp mopping with dirty water. Tracked-in dirt and grit not being controlled effectively Remedy Deep scrub or strip and recoat. Restore gloss more often. Scrub and apply more coats of finish Deep scrub or strip and recoat. Change cleaning solution often when mopping, especially when it becomes cloudy. Use walk-off mats at entrance, dust mop floor more frequently. Scrub and recoat. Discolored Floor Finish Cleaners not being mixed properly; too much can Follow label directions. Consider a proportioning system to dilute products leave a residue; too little will not do the job in dirt properly. removal. Floor not being cleaned properly before gloss restoration. Water trails left behind by the autoscrubber. Build-up of dirt in buffing pads. Sizing from new cotton mops. Floor was not cleaned before recoating. Not enough dry time between coats of finish. Burnishing pad is too aggressive. Damp mop or autoscrub before spray buffing or high-speed burnishing. When ultra high-speed burnishing always autoscrub the floor. Perform regular preventative maintenance on equipment. Damp mop any water trails with a clean mop and clean water. Flip or change pads when they become dirty. Clean pads when finished. Soak new mops in water and rinse before using. Deep scrub or strip and recoat. Burnishing will sometimes correct. Deep scrub or strip and recoat. Follow scrub and recoat procedures and use approved pads. Burnishing will sometimes correct. Deep scrub or strip and recoat. Ventilate the room, increase air circulation, and allow finishes to dry longer between coats. Deep scrub or strip and recoat. Apply finishes with medium, even coats. Strip and recoat. Use clean rayon mops when applying finish. Never pour unused finish back into the container. Burnishing will sometimes correct. Deep scrub or strip and recoat. Burnishing will sometimes correct. Deep scrub or strip and recoat. Ventilate the room, increase air circulation, and allow finishes to dry longer between coats. Deep scrub or strip and recoat. Apply finishes with medium, even coats. Allow for proper curing of each coat. Burnishing after each coat will help cure the finish faster. Scrub, rinse and apply additional coats. Scrub, rinse and apply medium coats, (do not wring out finish mop tightly). Deep scrub or strip and recoat. Use one or two seal coats before applying finish. Burnishing will sometimes correct. Severe areas may need stripping and recoating. Allow proper dry time between coats. Strip again - rinse properly after stripping (Nurtra-RinseⓇ is recommended for heavy rinsing). Follow scrub and recoat procedures and use approved pads. Use walk-off mats at entrance, dust mop floor more frequently. Scrub and recoat. Always measure when mixing cleaners. Scrub and recoat. Check pad often when burnishing, flip or change when dirty. Strip and recoat. Use clean rayon mops when applying finish. Never pour unused finish back into the container. Dull, Hazy Appearance High humidity with poor air circulation when applying finish. Finish applied too heavily. Contaminated finish. Not enough dry time between coats of finish. Furniture Sticking to the Floor High humidity with poor air circulation when applying finish. Finish applied too heavily. Furniture is replaced too soon. Not enough coats applied. Coats applied too thin. Floor not cleaned properly before recoating. Flooring becoming old and porous. Not enough dry time between coats of finish. Low Gloss Alkaline residue from stripper. Burnishing pad is too aggressive. Sand and grit. Cleaners mixed improperly Dirty burnishing pads. Contaminated finish. www.hillyard.com 45